Desert Gate
Job Description:
Position: Client Account Manager (Full Time)
Responsibilities:
- Manage client accounts on a daily basis, catering to a diverse range of clients, with a primary focus on client retention, strategic development, and growth.
- Assume full responsibility for driving revenue growth within key accounts.
- Maintain regular two-way communication channels between clients and the team to ensure their needs are met.
- Handle financial reconciliation and forecasting for client accounts, diligently following up on any pending payments.
- Directly engage with clients and negotiate with suppliers to facilitate successful transactions.
- Cultivate a deep understanding and close working relationships with clients from various industry segments in the designated geographic area.
- Coordinate sales activities with regional/representative sales offices to optimize business outcomes.
- Attend to any additional duties as requested by the Department Head.
- Arrange and conduct site inspections and Fam trips as needed.
- Ensure the company’s database is consistently updated, and all account-related activities are meticulously tracked.
- Develop and maintain key accounts through personal outreach and correspondence with the existing and potential client base.
- Collaborate on preparing monthly forecasts based on market trends, competitor activities, and tentative business plans, in conjunction with the department head.
- Prepare various administrative reports, such as the Sales Call Activities Report and New Accounts Report.
Requirements:
- A minimum of 3-5 years of relevant experience.
- 3-5 years of experience in Destination Management Company/Tourism.
- Proactive and assertive personality.
- Ability to provide constructive challenges when necessary.
- Possesses a positive attitude, aptitude, and displays positive behavior.
- Strong critical thinking skills and willingness to share ideas and knowledge.
- Proficiency in computer applications, including Word, Excel, and PowerPoint.
- Excellent communication and negotiation skills.
- Goal-oriented, a team player, emotionally intelligent, and a positive and pragmatic approach to problem-solving.
About the Company: Desert Gate is an organization built on professionalism, extensive experience, and a guest-centric approach. Established in 2004, the company initially served as a supplier for the local needs of top-level tour operators in the UAE. Today, it has evolved into a premium Destination Management Company (DMC) that serves the seven emirates of the UAE, Oman, and its newest destination, The Maldives. Desert Gate has earned recognition and acclaim for its innovative product design and top-notch guest services.
With a solid financial foundation and a top management team boasting a collective 75 years of experience in the travel industry, Desert Gate aspires to become the leading luxury travel group in the Gulf region. The company plans to expand its services to culturally connected destinations beyond its home market.
As part of the MTS Globe group, Desert Gate has access to cutting-edge technology and a pristine XML feed, strengthening its position in the industry. Additionally, as a traditional DMC, Desert Gate excels in contracting, designing creative excursions, and delivering exceptional in-resort services.
Desert Gate seamlessly combines the best of traditional DMC practices with avant-garde technology and connectivity, ensuring exceptional service and experiences for its clients.
