Job Title: Sales and Service Specialist
Employment Type: Full Time
We are seeking a dynamic and motivated individual to join our team as a Sales and Service Specialist. In this role, you will be responsible for managing the sales and service activities related to premium water analysis systems and consumables for laboratories in the UAE. Your mission will involve engaging with clients in the Oil & Gas, Food & Beverage, Pharmaceutical, and Analytical sectors, ensuring exceptional service and exceeding business objectives.
- Assess and document current system installations, identifying and resolving any out-of-order installations.
- Cultivate and maintain relationships with laboratories in Oil & Gas, Food and Beverage, Pharmaceutical Manufacturing, and Industrial Water sectors, aligning with the regional business plan.
- Identify service opportunities, propose calibration, maintenance, repair, and upgrades for existing installations, fostering strong client connections.
- Develop new business opportunities within existing accounts, securing orders and identifying key projects.
- Prepare and implement Sales and Service Action Plans, including financial targets.
- Monitor and report sales progress against agreed targets and action plans.
- Evaluate customer enquiries technically and commercially, ensuring alignment with management guidelines.
- Prepare and submit technical and commercial proposals, and handle post-submission clarifications and negotiations.
- Provide regular visit reports, action plans, and bi-monthly target reviews.
- Deliver exceptional aftermarket customer service, ensuring high satisfaction levels.
- Bachelor’s degree in Chemical Engineering or similar field.
- Background knowledge in process analysis, LAB equipment condition analysis, and cost analysis.
- UAE Driving License is mandatory.
- Proficiency in English is essential.
- Experience and contacts with Quality/Lab Personnel in Oil & Gas, Food, Analytical, RO Desalination, and Wastewater Industries.
- Sales experience in consumables and equipment for Lab/Process Divisions or Industries.
About the Company:
Strato FZE is strategically located in Dubai, focusing on developing markets in the UAE, Oman, and the Middle East in collaboration with international manufacturers. We specialize in promoting specific brands, products, and technologies to offer cost-effective solutions to our clients. Our approach involves delivering high-quality products, comprehensive local support, and maximum flexibility to meet our clients’ needs effectively. Join us and be part of our mission to provide top-notch solutions to our valued customers.