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Social Sale Rep

Customer Care Specialist

by

RTC-1 Employment Services

Job Vacancy: Customer Care Specialist

Employment Type: Full Time
Location: Dubai, UAE
Salary: Up to 10,000 AED (all-inclusive), based on experience and qualifications

About Us:
We are a rapidly expanding quick service restaurant in the UAE, seeking a skilled Customer Care Specialist to join our dedicated team.

Responsibilities:

  • Efficiently handle customer complaints and inquiries received via email, social media, and chat, ensuring a professional response.
  • Investigate customer concerns, offering timely and satisfactory resolutions to enhance customer satisfaction and loyalty.
  • Engage with customers courteously, showcasing excellent written and verbal communication skills.
  • Utilize various platforms to generate reports, communicate with customers, propose solutions, aid stores in reducing complaints, and boost customer satisfaction scores.
  • Analyze customer feedback to identify recurring issues, suggesting improvements for an enhanced customer experience.

Requirements:

  • Female, aged 35 years or below.
  • Minimum of 3 years’ experience in a related role.
  • Previous experience as a Customer Care Specialist in a high-paced restaurant setting is advantageous.
  • Immediate joiners will be given priority.

About Our Company:
RTC-1 Employment Services is a licensed recruitment firm headquartered in Dubai, UAE, serving various industries since 2004. We are dedicated to supporting businesses across the Middle East and Africa in meeting their staffing requirements effectively and efficiently.

Please note: This is a full-time position; candidates must be eligible to work in the UAE to apply.

FAQ - Customer Care Specialist Position at RTC-1 Employment Services

The Customer Care Specialist is responsible for efficiently handling customer complaints and inquiries received via email, social media, and chat. They investigate customer concerns, provide timely and satisfactory resolutions, engage with customers courteously, utilize various platforms to generate reports and communicate with customers, and analyze feedback to identify recurring issues and propose improvements for an enhanced customer experience.

Yes, excellent written and verbal communication skills are essential for this position. The Customer Care Specialist is expected to engage with customers courteously and professionally, ensuring effective communication to address their concerns and provide satisfactory resolutions.

Yes, applicants for the Customer Care Specialist position should be female and aged 35 years or below.

Previous experience as a Customer Care Specialist in a high-paced restaurant setting indicates familiarity with the challenges and demands of handling customer inquiries and complaints in a fast-paced environment. This experience can be advantageous in efficiently addressing customer concerns and providing timely resolutions.

Interested candidates can apply for the Customer Care Specialist position by reaching out to RTC-1 Employment Services through their official channels, which may include submitting a resume through their website, email, or other designated methods. It's advisable to follow the application instructions provided in the job advertisement.

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