Job Title: Service Coordinator
Employment Type: Full Time
We are currently seeking a highly organized and detail-oriented Service Coordinator to join our team. In this role, you will be responsible for managing technicians, ensuring customer satisfaction, maintaining accurate reporting, and overseeing various administrative tasks. Strong communication skills, attention to detail, and the ability to work independently and collaboratively are essential for success in this position.
- Efficiently manage technicians’ schedules and assignments, ensuring timely service delivery.
- Prioritize customer satisfaction by addressing their inquiries and concerns promptly and professionally.
- Maintain accurate and organized records through effective reporting and documentation.
- Control and supervise technicians’ activities to maintain high service standards.
- Utilize computer skills, including proficiency in ERP and Microsoft Office applications.
- Demonstrate a strong aptitude for developing organizational systems to enhance efficiency.
- Collaborate effectively with an international team, demonstrating both independence and teamwork.
- Display a keen sense of urgency and responsiveness in all tasks.
- 3+ years of experience in a similar role, preferably in a relevant field.
- Working knowledge of Microsoft Dynamics or a similar ERP system.
- Previous experience in trading activities is preferred.
- Strong decision-making abilities and conflict resolution skills.
- Excellent team player with exceptional communication skills.
- Attention to detail and ability to ensure accuracy in all tasks.
Salary: AED 3,000 to 5,000 per month, inclusive of fixed allowances.
About the Company:
Welcome to Newmatic, the most experienced Commercial Laundry Equipment and Spare Parts specialists in the region since 1993. We have earned our reputation by offering competitive solutions to our valued customers. Our business techniques and services continually evolve to meet the demands of our growing customer base, ensuring top-notch satisfaction and quality service. Join us and be part of a team dedicated to excellence and customer satisfaction.